The term Subsidy Password is used by Motorola to refer to the 8 or 16 digit unlock code that is necessary to remove the operator lock (also known as subsidy lock or service provider lock) from Motorola cell phones. This code is randomly assigned to each motorola cell phone by the Motorola on request of the cellular service operators, (such as AT&T, T-Mobile, Vodafone, Rogers, Orange, O2, Movistar, Optimus, Claro, Tim, Vivo .etc) and prevents use of the cell phone on a cellular network other than that to which the phone was originally locked.

The term "subsidy" refers to the subsidization of cell phones sold to customers that purchase mobile phones as part of a contract with the mobile service operator. Many network operators provide these subsidies as an incentive for users to sign extended contracts, and use the subsidy lock as a means of protecting their investment. The installation of such locks means that users often are forced to purchase a different phone if they decide to switch their network (of advantage to both the mobile phone manufacturer and cellular service provider).

Once you obtain your subsidy unlock code, you simply insert a sim SIM from a different wireless carrier and enter unlocking code when prompted and your phone will be unlocked instantly.

Every GSM cell phone has an IMEI number. IMEI (International Mobile Equipment Identity) is the a 15 digit serial number for your mobile phone to properly identify it. You can read your IMEI number by pressing *#06# on your mobile phone or you can find it on a sticker under the battery.

To remove "enter subsidy password" message from the phone, you should obtain subsidy password for your phone (You may use our service to obtain subsidy password for your phone).
After obtaining this password for the phone, you should follow these easy steps.

1- Switch on your phone with a SIM Card from another Operator (Service Provider).
(if the phone accepts only T-Mobile, you may use a SIM from Vodafone, AT&T .etc).
2- You should receive Enter Subsidy Password message on the display.
3- Enter the Subsidy Password you have obtained.
4- Your phone should be unlocked (The message on the display should be removed) now!

If the phone displays Contact Service Provider message after using a SIM Card from other operators, that means wrong unlock (subsidy) codes have been entered.
This message appears after wrong subsidy or special password entry.

To remove "contact service provider" message from the phone, Leave your phone Powered on between 1 to 24 hours until Enter Subsidy code message displayed again (Phone should be powered on during this time).